"The hotel was clean and the staff immediately rectified initial problems in room. However this was the retirement home for spanigh oap's they were rude and arrogant the food was all spanish except for breakfast but that wasn't anything to write home about. The entertainment was purely for the spanidh and they completely took over the non-smoking lounge where the entertainment was. Chats with Brits told a story, this was a top class hotel for brits two years ago and the reason for so many oaps coming and going was they had money taken from the benefit to pay for a holiday, as one coach went three turned up!! Thank goodness we could use the other Magic hotels !"
"My husband and I stayed here for the first time in March 2003 to celebrate our 25th Anniversary and were most impressed with the hotel, food and entertainment (Ali G lookalike). We had a wonderful week and were so confident we took my parents there the following year. They can be a bit picky but had a thoroughly enjoyable week with the only problem being access for a wheelchair. We have tried to book here again but no luck through the travel agent, seems you have to book this hotel and flight separately, hence seeing the reviews - which I couldn't believe. Has this hotel deteriorated out of all recognition or is this a different hotel?"
"We stopped in this hotel 5yrs ago,and the standard has declined.
We arrived at 11pm to be told our room was not available due to 'technical problems' (Code for overbooked). A lot of Spanish in for the weekend & for oncoming fiesta. We were moved for night to magic excaliber on the outskirts of benidorm-a basic wooden chalet which resembled Butlins! Although they paid for taxi there and back & upgraded us to Gold card for all inclusive this was little consallation. We also saw this occurr countless times.
BE WARNED. EVEN IF BOOKED,THEY CAN AND WILL MOVE YOU TO ANOTHER HOTEL IN CHAIN. Spanish O.A.P's were in the 2nd week of our holiday through government. Food went even further downhill than the 1st Week. Often repeated menus or very similar. Menu was very basic to save money (different than others in chain). Rooms in need of refurb - tatty ie. plaster falling off of ceiling,etc. Entertainment abysmal - went out to new town. Understaffed in bars & restaurants - long ques for drinks.
A HORRIBLE HOLIDAY WHERE YOU WERE MADE TO FEEL 2nd CLASS NEXT TO THE SPANISH"
"My wife and I (late fifties)stayed here for a 4 night break in October 2006. The location was as we expected just off the beach and in the Old Town.Our room was clean and had a view of the harbour, but did not have a balcony. Satellite Tv was Spanish only.
The staff were freindly and spoke english , two bar staff were english. We stayed all inclusive . The food was buffet canteen style and poor quality.The drinks were local and watered down to the extent that you could only taste the mixer!. Please avoid the beer as it is so gassy you wont be able to fit in your aircraft seat. The dining room was an experience , crowded and jostling by hundreds of spanish pensioners! they were pleasant enough but determined to eat for Spain. The bar was fitted out as an old folks home with drab sofas and working mens club chairs and tables. It had a large TV but only ever showed spanish TV. For example one night Chelsea were playing Barcelona and all the bars were showing this game , I asked if we could see it -to be asked are we a bar or a hotel? The concert room was just like one of our local working men clubs of thirty years ago- with only Spanish entertainment. To sum up this hotel, dont go with kids, dont go all inclusive ,dont go!."
"Stayed here on a 4 day last minute break, wasn't expecting too much. What a pleasant surprise! Staff were quite happy to let me see a few rooms till I found one with the combination of what we liked. ( Rooms vary in outlook, size and bed arrangement.) All the staff - reception, dining, housekeeping - were cheerful and friendly, nothing was too much trouble. We went half-board, food was good and plentiful, and replenished constantly. Room was cleaned daily. Tea/coffee making stuff wasn't in the room, but once requested from Reception arrived promptly. Location is wonderful, a stroll from the beach and being in Old Town is great for shopping and wandering around. Would definitely stay here again!"
"excellent hotel, food was good with plenty choice and different every night, stayed here for 2 weeks. Rooms cleaned everyday and towels & linen changed everyday. Hotel was lovely. Right next to beach which is nicer than the levante beach. Me and my boyfriend (early 20's) stayed here and only downfall was bit away from new end, so got a taxi sometimes and walked along the beach at night on the way home which was nice. no pool here either but you can use the near by cristal park or there is another thats close. You can still get AI there too which is good. We got a bargain at 500 for 2 weeks ai each for 1st 2 weeks of July from Glasgow with 1st choice. It was best value hol I ever had!"
"Hotel in prime spot near beach and new Benidorm spotlessly clean excellent restuarant manager and dining room staff also maid service.Unfortunatly the evening entertainment is all programmed for the Spainish guests,very little English spoken also if you have young children they would not be able to follow the entertainment.We took our 13 year old grandson with us his only entertainment for his age group was the pool table in the bar area,We only attended 2 evenings in the entertainment room as every evening they held from 9 till 10 30 old Spainish ballroom dancing for the elderly,even though i am 63 and my wife 61 surely a couple of evenings a week is ample enough.Fortunatly New Benidorm and local bars are only a short walk away.As we went all inclusive for the two weeks it came more expensive having to go out most evenings,Hotel indoor pool is for all age groups, roof top pool children only and very small so if you want to lay around the pool and sun bathe this hotel is not for you.Location and beach ideal be prepared to visit the other Magic group Hotels far better pool areas and entertainment take a taxi not the hotels transport"
by B Jenkins
"What a hell hole. Nothing Magic about this hotel. It was like being in a Spanish nursing home.
Rude arrogant no time for British people. Checked in 1/12/07 moved out 2/12, never to return.
Staff were not helpful, while in a queue at reception the staff totally ignored us, only to help any other person as we were only 2 British people there.
The hotel was dark and drab, all curtains closed on stairwells. Food was pigs swill.
Had to pay to stay in another hotel. Was worth every penny."
Travel date: Fri 7th of December 2007